IT Support Technician Apprentice – Blackpool
QA is recruiting an IT Support Technician Apprentice to join Guest Services Worldwide in Blackpool. This is an opportunity for someone interested in technology to gain practical IT experience while working towards a nationally recognised Level 3 Information Communications Technician qualification.
The apprenticeship provides hands-on experience in IT support, networking, cybersecurity, hardware, software and Microsoft technologies while allowing you to earn while you learn.
Job details
About Job
Guest Services Worldwide works directly with hotel clients, supporting concierge and hotel teams and producing visitor guides highlighting hotels and their facilities.
As an IT Support Technician Apprentice, you will support day-to-day technology operations and help colleagues resolve technical issues. You will gain practical experience while developing your knowledge of IT infrastructure, networking, cybersecurity and cloud technologies.
The apprenticeship follows a Level 3 Information Communications Technician programme with an Azure Cloud Support Specialist focus. It is designed for someone who wants to build a long-term career in IT support, infrastructure, networking or systems administration.
Key Responsibilities
- 💻 Provide first-line technical support to colleagues.
- 🌐 Assist with networking and IT infrastructure support.
- 🔐 Support cybersecurity and compliance activities.
- 🖥️ Help with hardware and software deployment.
- 📝 Maintain documentation and contribute to continuous improvement.
- ☁️ Develop knowledge of Microsoft 365, Azure and cloud technologies.
Skills & Eligibility Criteria
- ✅ Strong interest in IT and technology.
- ✅ Good written and verbal communication skills.
- ✅ Basic understanding of computer systems.
- ✅ 3 GCSEs or equivalent at grades 4+ (A–C) in any subject.
- ✅ GCSE Maths and English or equivalent at grades 3+ (D or above).
- ✅ Applicants must not already hold a qualification at the same or higher level in a similar subject.
- ✅ International qualifications may be considered if an official UK comparison document is provided.
Training & Development
- 🏆 Level 3 Information Communications Technician qualification.
- 🏆 Azure and Microsoft 365 fundamentals.
- 🏆 Introduction to Windows, Linux and PowerShell.
- 🏆 Practical experience with networking, cloud technologies and IT support.
- 🏆 Opportunity to earn while learning and develop a career in IT.
Working Hours
The role is based on 40 hours per week, Monday to Friday, from 9:00 AM to 5:00 PM.
Benefits
- 🏆 Earn while you learn.
- 🏆 Career progression opportunities.
- 🏆 Supportive team environment.
- 🏆 Ongoing training and professional development.
- 🏆 Potential to move into permanent employment after completing the apprenticeship.
Required Documents
- An up-to-date CV/resume
- Details of GCSEs or equivalent qualifications
- Details of any relevant IT experience or knowledge
- Official comparison information for international qualifications, where applicable
How to Apply
To apply, visit the official QA Apprenticeships vacancy and complete the application process. Applicants should highlight their interest in technology, communication skills, educational qualifications and any previous experience with computers or IT support.
Don’t miss the deadline — apply before 22 September 2026.
Frequently Asked Questions
Who is eligible for this Job?
Applicants should have 3 GCSEs or equivalent at grades 4+ in any subject, plus GCSE Maths and English or equivalent at grades 3+.
What is the application deadline?
The application deadline is 22 September 2026. Applicants should check the official vacancy for the latest availability before applying.
How can I apply for this Job?
Applicants can apply through the official QA Apprenticeships vacancy for the IT Support Technician Apprentice position in Blackpool.
