Customer Success Manager Jobs in London, UK | Anthropic

Customer Success Manager Jobs in London, UK | Anthropic

Anthropic is searching for a Customer Success Manager to be part of its Beneficial Deployments EMEA team based in London, United Kingdom. This job is ideal for people who have experience, in customer success, consulting, technology implementation or strategic account management. The chosen candidate will work with organisations across EMEA helping them adopt and get the most value from AI products such as Claude for Enterprise Claude Code and the Anthropic API. Visa sponsorship is available, for candidates depending on the employer’s assessment and UK immigration rules.

Job details

About the Job

Anthropic is an artificial intelligence company focused on developing reliable, interpretable and steerable AI systems. Its Beneficial Deployments team works with organisations to help ensure that advanced AI technology is used responsibly and creates meaningful benefits for society.

As a Customer Success Manager for Beneficial Deployments EMEA you will work closely with organisations, foundations and other mission-driven institutions across the region. Your main responsibility will be to support customers in adopting Anthropics AI products. You will help them understand how to use these products in their work and services. Your role will focus on ensuring they get the value from the technology and succeed in their goals. You will build relationships and act as a trusted advisor making sure their experience with Anthropics AI is positive and impactful. This position requires an understanding of both the technology and the needs of mission-driven organisations. You will be the point of contact, for customer success and support. Your efforts will help drive adoption and long-term engagement with the products.

As a Customer Success Manager I will partner with Account Executives and Applied AI specialists to create customer success plans offer support find ways to apply AI and track the impact of the solutions. Being one of the members of the EMEA customer success team you will also help shape regional processes and build lasting relationships, with customers.

Key Responsibilities

• ✅ Work with Account Executives and Applied AI specialists to create customer success plans and account plans.
• ✅ Help customers get started use the product well and make the most of Anthropics AI solutions.
• ✅ Connect with leaders, programme teams and IT professionals to build good relationships.
• ✅ Learn about what customers want to achieve and find chances to use AI in research fundraising, programme delivery and daily operations.
• ✅ Help organizations move forward with technology and manage the changes inside their teams.
• ✅ Create training programs resources to help users and strategies to keep customers involved.
• ✅ Stay up, to date on Claude for Enterprise Claude Code and Anthropics API products.
• ✅ Keep track of what customers achieve see how value AI brings and write reports on the impact.
• ✅ Make customer success processes that can be used again and again and give customer feedback to the Product and Research teams.

Eligibility Criteria

Applicants need to have experience working in roles that interact with customers and the ability to help companies use technology solutions. People who apply should meet the conditions:

• ✅ At least five years of experience, in Customer Success, Consulting, Solutions Architecture or a similar job that works directly with customers.
• ✅ Experience helping organizations, foundations, schools or government groups is better.
• ✅ Experience working with teams that handle accounts, sales people and technical experts.
• ✅ A track record of handling customer accounts and creating customer programs that can grow.
• ✅ Experience in helping customers adopt technologies and managing changes within organizations.
• ✅ Knowledge of intelligence and machine learning concepts, API integrations and software implementation processes.
• ✅ Ability to clearly explain products and solutions to both technical and non-technical people.
• ✅ Strong skills in thinking communication, problem-solving and building relationships.
• ✅ Ability to work independently and effectively with teams across various time zones.
• ✅ A bachelor’s. A combination of education, training and professional experience that is equivalent.

Fluency in French, German, Spanish or Italian is an added advantage. Candidates who have an interest, in artificial intelligence ethical technology and social impact are encouraged to apply.

Salary and Benefits

Anthropic has listed a salary range of twelve thousand five hundred pounds to sixteen thousand five hundred pounds for this job. The company also provides employee benefits, including:

• ✅ Good pay and chances to get equity.
• ✅ A lot of vacation time. Parental leave each year.
• ✅ Flexible work. Options to work from home and the office.
• ✅ Chances to work with AI researchers and tech experts from, around the world.
• ✅ A positive work environment that focuses on research, new ideas and making sure AI is used in a way.

Visa Sponsorship

Anthropic clearly says that it sponsors work visas. Anthropic also says that if a candidate receives an offer Anthropic will try hard to help the candidate get the visa and will give help through an immigration lawyer.

Visa sponsorship is not guaranteed for every position or candidate. Applicants must meet the UK immigration rules that apply and the final decision depends on the employers assessment and the visa rules that apply.

Required Documents

Applicants need to get ready with the following information and documents before they send in their application:

• ✅ A CV or a professional resume.
• ✅ A LinkedIn, Details about their professional work history.
• ✅ Any relevant educational. Information about their professional experience.
• ✅ Examples of their work in customer success, technology adoption or managing accounts.
• ✅ Answers to the questions the employer has asked, including why they want to join Anthropic.

The online application also includes questions about whether candidatesre willing to move to London their experience, with technical products and if they need visa sponsorship.

How to Apply

If you are a candidate you can apply directly through Anthropics official careers portal. Complete the application form upload your CV or provide your LinkedIn profile and answer the role‑specific questions. Applicants should clearly explain their customer success experience, knowledge and interest in supporting beneficial AI deployments.

Frequently Asked Questions