Customer Service Advisor – Preston
Davies Group is recruiting a Customer Service Advisor to join its growing Property team in Preston. The role involves helping home emergency insurance customers, managing calls and supporting customers throughout their claims journey.
This is a 3-month fixed-term opportunity starting on 12 October 2026. Previous contact centre or insurance claims experience can be useful, but it is not essential as training and support are provided.
Job details
About Job
The Customer Service Advisor will support customers who need assistance with home emergency insurance claims. The role involves answering inbound calls, understanding customer needs and helping coordinate the appropriate response.
Working in a busy contact centre environment, you will support customers from the initial notification of a claim through to resolution. You may also validate policyholders, diagnose issues, arrange trade contractors, take excess payments and organise boiler services.
Key Responsibilities
- ✅ Handle inbound calls from customers requiring home emergency assistance.
- ✅ Support customers throughout their claims journey from notification to resolution.
- ✅ Validate policyholder details and identify the appropriate response to reported issues.
- ✅ Arrange suitable trade contractors and keep customers updated throughout the process.
- ✅ Process excess policy payments, arrange boiler services and communicate with contractors.
- ✅ Work towards service targets and KPIs while maintaining professional customer service.
Eligibility Criteria
- ✅ Previous contact centre experience is helpful but not essential.
- ✅ Experience with First Notification of Loss (FNOL) for an insurer or claims handler is an advantage.
- ✅ Excellent telephone communication and customer service skills.
- ✅ Strong attention to detail and the ability to think quickly when dealing with customers.
- ✅ Self-motivated, professional and confident when communicating with customers.
- ✅ Ability to demonstrate empathy, tact, assertiveness and diplomacy in difficult customer situations.
- ✅ Good computer skills and strong administrative abilities.
Benefits
- Full training and support for the role
- Professional development and learning opportunities
- Funding opportunities for professional qualifications
- Pension with employee and employer contributions
- Life assurance
- Employee discounts and financial wellbeing support
- Employee assistance and wellbeing programmes
- 25 days annual leave, increasing with length of service
Required Documents
- Updated CV
- Details of relevant customer service or contact centre experience, if applicable
- Relevant qualifications or professional training, if applicable
How to Apply
Interested candidates should submit their application through the available application route for the Davies Group Customer Service Advisor vacancy. Highlight your customer service, telephone communication, administrative and problem-solving skills in your CV.
The position is scheduled to start on 12 October 2026. Apply as soon as possible while the vacancy is available.
Frequently Asked Questions
Who is eligible for this Job?
Candidates with strong customer service, telephone communication and administrative skills may apply. Previous contact centre experience is useful but not essential because training is provided.
What is the application deadline?
A specific application deadline is not stated on the available Reed listing. The advertised start date is 12 October 2026.
How can I apply for this Job?
You can apply through the available application page for the Customer Service Advisor vacancy with Davies Group in Preston.
